Support
Technical Support
If you need help with setup, connecting ad accounts, CRM systems, Google Sheets™, or the Telegram bot, contact us using the most convenient channel. It is best to include a short description of the issue, a screenshot, and the source or spreadsheet name if available.
What we help with
- Installing and launching the Google Sheets™ add-on.
- Connecting Meta Ads, Google Ads™, TikTok Ads, Kommo, KeyCRM, and Bitrix24.
- Errors in report refreshes, schedules, and Telegram notifications.
- Problems with access, OAuth, API keys, and spreadsheet permissions.
What to include in your request
- Briefly describe what is not working and at which step.
- Specify the data source or integration where the issue occurred.
- Attach a screenshot of the error or problematic screen.
- If the issue relates to a report, mention the last run time.
Legal Notices
This support page is intended for operational communication and does not create an SLA or guaranteed response time. For refund requests, data deletion requests, complaints, and other legal notices, please use [email protected].
We usually reply in queue order. Telegram is better for fast technical dialog, while email is better if you need to send a longer description, details, or multiple attachments.