Refund Policy
This Policy explains when and how a User may request a refund for LightLead digital services.
1. Scope of the Refund Guarantee
We provide a limited 7-day money-back guarantee for the first paid purchase of a plan within a User account, unless mandatory applicable law requires otherwise.
The guarantee applies to digital access to LightLead and does not automatically extend to every later payment or plan change.
2. When the Period Starts and How the Service Is Delivered
The 7-day period starts from the moment successful payment is confirmed by WayForPay.
The service is delivered digitally: access to paid features is activated after payment confirmation, and no physical goods are shipped.
3. How to Request a Refund
To request a refund, email [email protected] or contact us through Telegram @lightleadsupportbot. Please include the email used for the purchase, the Order ID, and a brief description of the issue.
We may request additional information reasonably necessary to verify the payment, the payer identity, and the circumstances of the request.
4. Limitations and Exceptions
Unless otherwise required by law, the 7-day guarantee does not apply to automatic renewals, repeat purchases of the same plan, upgrades, custom commercial offers, or unused portions of a renewed period.
We may refuse a refund request where there are reasonable indications of fraud, abuse of the service, duplicate chargeback activity, or a material breach of the Terms of Service.
5. Review and Refund Processing
Once a refund is approved, the payment is returned through the method available via the payment provider and applicable to the original transaction.
The actual crediting time depends on WayForPay, the issuing bank, and the card network. If a refund is required by law or the inability to provide the service is caused by an error on the LightLead side, the relevant payment is refunded in full.